Date:
Author:
Hector Rodriguez
001
The Stay
I stayed at Otonomous recently, a hotel that leans on tech, AI and otherwise, to streamline the guest experience. It was relevant to the creative work we do, so I paid attention to what held up and what didn't.
002
What Worked
Some of it was genuinely helpful. Everything about the stay sat in one app. Details, info, maps, amenities, keys. That part earned its place.
003
What Didn't
Other parts, like the moment in this clip, were far from helpful. After hearing it try to be fancy, we walked away and asked a human I could trust for a quick answer on where the gym was.
Most of the challenge in AI integration is understanding where it genuinely helps and where it doesn't.
